Check 1
Open the share dashboard and verify your latest position state.
Support
We are here to help
Get assistance with unit purchases, stake state, claim readiness, funded asset visibility, wallet connection, and Solana confirmations. Start with self-service guidance, then contact support if still blocked.
Response target: 1 business daySecurity monitoring: 24/7
Contact options
Reach the team
Resolve common issues with docs first, then email support if needed.
Fastest resolutionInclude wallet address, transaction signature, and what you expected to happen.
Submit request
Send support email
This form prepares an email to contactus@deekeen.com. Do not include seed phrases, private keys, or wallet recovery data.
Security note
Never include seed phrases or private keys in support requests.
Self-service
Common tasks
Try these quick checks before opening a ticket.
Check 2
Check whether units are wallet-only, pending stake, or staked for claim.
Check 3
Confirm selected Solana cluster and refresh the latest chain data.
Check 4
Inspect whether the selected distribution pool account is funded.
Security reminders
Stay safe
Support will never request sensitive wallet credentials.
Seed phrases, private keys, wallet recovery words, or direct transaction approvals.
We will not send transaction requests or ask you to sign wallet actions by email.
What we can help with
Support coverage
Share lifecycle guidance, wallet connection issues, and visibility problems across the app.
Share dashboard
Position and claim status
We can help explain wallet units, pending stake, staked units, and claim status.
Wallets
Connection or authentication issues
Help with wallet connection, signatures, session state, and access problems.
Visibility
Missing state or delayed updates
Troubleshoot indexing lag, stale views, funded-vault visibility, and activity display issues.